Responsible business management

Creating a strong and stable bank	Robust corporate governance	Smart & Responsible	Looking after customers
We have strengthened our balance sheet and reduced our dependence on Government funding.	We have introduced Board representatives for key strands of our responsible business agenda.	We have launched a new set of environmental goals for 2020 to significantly reduce our impact.	We speak with 300,000 customers a month to check their financial health and find ways to help.
Related Content	Related Content	Related Content	Related Content
Financial stability Risk management Remuneration and bonuses	Regulation Corporate governance CR governance	Engaging our employees Environmental leadership Renewable energy finance	Treating customers fairly Addressing customers' complaints Protecting customers' money and personal information

Responsible business highlights 2010

of employees on harmonised employment Terms and Conditions

invested in energy saving and energy efficiency schemes

donated to money advice and debt charities

Sir Winfried Bischoff talks about our responsibilities as a large financial services provider.