REPORT 2010
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Our performance
What we're doing | Highlights from 2010 | |
1. Responsible business management | ||
 | We believe we can make our greatest contribution to society by being good at what we do, and by doing it in a responsible way.
| 90 per cent of employees on harmonised employment Terms and Conditions
£5 million invested in energy saving and energy efficiency schemes
£12.5 million donated to money advice and debt charities |
2. economic and social impact | ||
| Our strategy is to create value by investing where we can make a real difference for customers, communities and colleagues.
| £5 billion in new lending to first time buyers
100,000 new business start-ups financed
£480 million provided to the Group’s charitable foundations over the past 25 years |
3. Building relationships | ||
| Ensuring we maintain and build customers' trust is core to the sustainability of our business.
| Cutting-edge money manager tool launched
90 per cent of customer complaints resolved at first touch
Top private sector employer for lesbian, gay and bisexual people |