Building relationships

Building relationships with customers	Supporting Britain's businesses	Looking after our employees	Collaborating with our suppliers
We seek feedback from 75,000 customers a month on ways to improve our service.	We have helped 2000 businesses to recover since 2009, protecting 35,000 UK jobs.	We provided an average of 5.4 days of formal learning per full time employee in 2010.	We spent over £5.8 billion on goods and services all over the UK last year.
Related Content	Related Content	Related Content	Related Content
Listening to our customers Innovative products and services Internet and mobile banking	Supporting SMEs Business and Environment Banking for charities	Colleague engagement Work-life balance Diversity and inclusion	Engaging responsible suppliers Responsible construction Supplier payments

Building relationships highlights 2010

customers contacted every month as part of our customer feedback process

of customer complaints are now resolved straight away in a branch or over the phone

mobile banking for all Lloyds TSB customers

online tool launched to help customers track their spending patterns

bank to communicate with customers on Twitter and YouTube

Business & Environment Managers trained

of colleagues say they work beyond what is required to help Lloyds Banking Group succeed

courses on the new Learning @ Lloyds Banking Group website