RESPONSIBLE BUSINESS
REPORT 2010

Responsible
Business
Management

We believe we can make our greatest contribution to society by being good at what we do, and by doing it in a responsible way.

Economic
and social
impact

Our strategy is to create value by investing where we can make a real difference for customers, communities and colleagues.

Building
Relationships

Ensuring we maintain and build customers' trust is core to the sustainability of our business.

RESPONSIBLE
BUSINESS
REPORT 2010

 

Highlights of 2010

 

£60.6 billion

reduction in our reliance on liquidity support from Government and central bank facilities (as at December 2010). 

2020  

environmental targets launched - including goals to reduce energy, paper, business travel, water and waste by 20% by 2020. 

 

 

£79 billion

of new lending extended to homeowners and business - including £11 billion for small and medium-sized enterprises and £5 billion to first-time home buyers.

 

£4 million

"Money for Life" financial capability programme launched for the further education sector in each of the four nations of the UK.

£480 million

has been invested in small, grassroots charities across the UK through the Lloyds TSB Foundations over the past 25 years.

600  

Business & Environment Managers trained to help business customers manage environmental risks and seize emerging opportunities. 

 

© 2010 Lloyds Banking Group


Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised and regulated by the Financial Services Authority. FSA authorisation can be checked on the FSA's Register at: www.fsa.gov.uk/register/home.do. Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.